Suck Uk, London

 

Freelance product design, 2017

This freelance role involved an ideation and proposal process underpinned by design research and current trends in the existing gifting product market.

 

Responsibilities – Developing a coherent proposal for new product concept on-brand with relevant information.

 

Achievements – Positive managerial responses to multiple concepts and subsequent product mass production and international sales.

 

 

Social media marketing manager May 2017 - April 2018

Creating daily Instagram posts and reacting to constant engagement. Ensuring all content is on-brand culturally sensitive and relevant to design culture. 

 

 

Responsibilities - Instagram post forecasting and reactive post planning.

 

Achievements – 15% engaged and active follower increase in a 1 month period.

 

 

Retail supervisor, May 2017 – April 2018

Responsible for all sales activities and assisting with general store operations for the busy locations Westfield Shopping Center, Camden Town Stables Market and Oxo of this important gift company from the United Kingdom.

 

Responsibilities – Ensuring that the store is fully-operational for the start of each business day, by taking responsibility for store operations, preparing cash tills, managing store inventory, setting out the store, and securing the store at the end of each day; 

Develop deep and current knowledge of all products offered in order to serve clients by providing them with detailed information on all store offerings;

Ensure high levels of customer satisfaction through excellent sales service, including teaming-up with co-workers to assess customers’ needs and provide highly personalized assistance;

Managing sales associates by conducting regular performance reviews; providing developmental feedback; and sponsoring individuals for merit awards and advancement when applicable;

Continually seeking ways of increasing customer loyalty, retention, satisfaction & spend

Recruiting and training key sales personnel;

Setting individual team member targets which align to store targets and monitoring their ongoing performance; and

Keeping up to date with special promotions and managing visual merchandising.

 

 

 

Scribbler, London

 

Retail supervisor, Dec 2015 – May 2017

Responsible for all sales activities and assisting with general store operations for the bustling Westfield Shopping Centre location of this leading a UK-based greeting cards company

 

Responsibilities – Ensuring the smooth running of the store, collaborating closely with other members of the team and business.

Developing relationships with external stakeholders such as providers to place orders; follow up as necessary.

Produce structured weekly progress reports highlighting sales, staff, quality, and customers.

Monitoring product display accuracy and appearance to implement promotions ensuring presentation pricing and signage are properly displayed to maintain in-stock conditions.

Responsible for stock control by carrying out stock checks on a weekly basis, analysing results and implement action plans according to the variances shown.

Ensuring all visual merchandising meet company standards, implement changes to impact sales

Research and source new brands and products that would fit into the store concept by being highly aware of new trends; accountable for uploading new products to the online boutique ensuring newest products are available in a timely manner

Completing numerous key general admin tasks such as daily reconciliation of payments, rota planning and purchasing of stationery supplies and sundries.

Efficiently dealing with all incoming calls and email inquiries.

Providing excellent customer service by exceeding expectations and managing complaints.

 

 

INTERNSHIP

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Ochovideos, Spain 

 

Graphic designer,  (Valencia) 2015 – March 2016

 

Social media, graphic designer and photographer at Ochovideos studio in Valencia, Spain

 

Responsabilities – Producing graphic designs for companies and other clients.

Photographer for the different events held in the neighborhood